Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to managing personal information in an open and transparent way and to protecting the privacy of individuals who interact with us.

2. Scope

This policy applies to all personal information collected and handled by us through our services, including:

• Mobile and web applications
• Websites
• Customer interactions
• Marketing and communications
• Internal operations
• Verification of Identity

3. What Personal Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Address
• Identity documentation in accordance with Landgate requirements
• Financial information (where applicable)
• Government identifiers (where applicable)

We only collect sensitive information where reasonably necessary and with consent where required.

4. How We Collect Personal Information

We collect personal information in the following ways:

• When you complete verification of your identity
• When you contact us
• When you complete forms
• Through third-party services
• From publicly available sources
• Through analytics tools (for example InfoTrack)

5. Why We Collect Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Communicating with users
• Processing transactions
• Complying with legal obligations

6. How We Hold and Protect Personal Information

We store personal information securely using:

• Encrypted systems
• Secure servers
• Access controls and monitoring

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

7. Disclosure of Personal Information

We may disclose personal information to legal and regulatory authorities. We do not sell personal information.

8. Overseas Disclosure

We do not disclose personal information to overseas recipients.

9. Access and Correction

You have the right to request access to your personal information and request correction of inaccurate or outdated information.

Contact us using the details below. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the APPs, you can make a complaint.

Complaint process: contact us with details of your complaint; we will investigate and respond; if unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC).

11. Anonymity and Pseudonymity

Where practical, you may interact with us anonymously or using a pseudonym. However, this may not be possible where identification is required to provide services.

12. Data Quality and Retention

We take reasonable steps to ensure personal information is accurate, up-to-date and complete.

We retain personal information only as long as necessary and then destroy it or de-identify it.

13. Security Measures

Our security practices include access restrictions, monitoring and auditing, and staff training.

14. Policy Availability

This Privacy Policy is available free of charge, accessible via our website, and available in alternative formats upon request.

15. Updates to This Policy

We may update this policy from time to time. Updates will be published on our website and notified where appropriate.

16. Contact Us

For privacy-related enquiries, access requests, or complaints, contact Northern Suburbs Conveyancing using the details on our Contact page.

Contact details

Email: info@northernsuburbsconveyancing.com.au
Phone: (08) 6388 3512
Address: PO Box 4012, Beldon WA 6027